Privacy Policy

Last Updated: April 2026

SalarSurgicals Pvt. Ltd., operating under the trade name "SalarSurgicals" ("Company," "we," "us," or "our"), is committed to protecting the privacy and security of personal data provided by our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage in business with us.

By accessing or using our website at SalarSurgicals, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

1. Information We Collect

1.1 Personal Data Provided Voluntarily

When you interact with us through our website, we may collect the following personal data that you voluntarily provide:

• Contact Information: Full name, email address, phone number, and business address.
• Company Information: Company name, job title, industry, and country of operation.
• Inquiry Details: Product interests, order specifications, customization requirements, and messages submitted through our contact and quote request forms.
• Transaction Data: Purchase order details, payment information (processed through secure third-party payment gateways), shipping addresses, and trade documentation.
• Communication Records: Email correspondence, WhatsApp messages, and phone call records related to business inquiries and orders.

1.2 Data Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on each page, referring website, click patterns, and navigation paths.
• Location Data: Approximate geographic location based on IP address.

2. How We Use Your Information

We use the collected information for the following purposes:

• Business Operations: To process inquiries, prepare quotations, fulfill orders, arrange shipping, and provide after-sales support.
• Communication: To respond to your inquiries, send order confirmations, shipping updates, and relevant business correspondence.
• Customer Relationship Management: To maintain records of our business relationship, preferences, and transaction history for better service.
• Marketing (with consent): To send product catalogs, new product announcements, trade show invitations, and industry updates. You may opt out at any time.
• Website Improvement: To analyze website usage patterns, optimize content, improve user experience, and ensure technical functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including export control regulations and customs requirements.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our business operations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Required for the basic functionality of our website, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website. We use Google Analytics to collect anonymized usage data for website improvement purposes.
• Functional Cookies: Remember your preferences such as language settings, region, and previously viewed products.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most web browsers accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

4. Third-Party Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our business operations, including shipping carriers (DHL, FedEx, UPS), payment processors, email service providers, and IT support. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, including export control compliance and customs documentation.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.
• Consent: With your explicit consent for any other purpose not described in this policy.

5. GDPR Compliance (European Economic Area)

For individuals located in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). Our legal bases for processing your personal data include:

• Contractual Necessity: Processing necessary for the performance of a contract (e.g., fulfilling your order).
• Legitimate Interest: Processing necessary for our legitimate business interests, provided these do not override your rights (e.g., improving our services, fraud prevention).
• Consent: Processing based on your freely given, specific, and informed consent (e.g., marketing communications).
• Legal Obligation: Processing necessary for compliance with a legal obligation (e.g., tax records, export documentation).

Your Rights Under GDPR

If you are an EEA resident, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain circumstances ("right to be forgotten").
• Right to Restrict Processing: Request restriction of processing of your personal data under certain conditions.
• Right to Data Portability: Request transfer of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing of your personal data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@salarsurgicals.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure server infrastructure with regular security updates and monitoring.
• Access controls limiting data access to authorized personnel only.
• Regular security assessments and vulnerability testing.
• Employee training on data protection and privacy practices.

While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our security practices.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention periods are as follows:

• Inquiry Data: Retained for up to 3 years from the date of last communication to facilitate follow-up and relationship continuity.
• Transaction Records: Retained for 7 years to comply with tax, accounting, and trade documentation requirements.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
• Website Analytics: Anonymized data retained for up to 26 months for trend analysis.

After the applicable retention period expires, your personal data will be securely deleted or anonymized.

8. International Data Transfers

As an international export business based in Pakistan, your personal data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the EEA.
• Contractual obligations requiring recipients to protect data to equivalent standards.
• Data minimization principles, ensuring only necessary data is transferred.

9. Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, and logistics tracking services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 days of receipt.